Cancellation policy
Purchases:
- Order Confirmation: Once your order is placed, you'll receive a confirmation email with your order details.
- Payment Methods: We accept major credit cards and PayPal.
- Pricing: All prices are listed in AUD and include GST (for Australian customers).
Cancellations:
- Before Shipment: You may cancel your order before it ships for a full refund. Contact our customer support team as soon as possible.
- After Shipment: Once your order has shipped, it cannot be cancelled. You may return the items upon receipt, following our returns policy.
- Subscription: Subscriptions can be cancelled at any time. please contact our customer support team at hello@thegoatco.au
Refunds:
- Processing Time: Refunds typically take 5-7 business days to process, depending on your payment method. See our refunds and returns policy for full details.
Changes to This Policy:
We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us:
If you have any questions or concerns about this policy, please don't hesitate to contact our customer support team. Email: hello@thegoatco.au